Head of Account Management

Head of Customer Success & Account Management | B2B SaaS / Enterprise Growth

Commercial CS leader with ownership of £7M+ ARR portfolios across enterprise SaaS environments, combining retention, expansion and operational leadership to drive measurable revenue growth.

NRR transformation specialist, increasing net revenue retention from sub-80% → 103% through customer segmentation, expansion strategy, contract optimisation and high-performing team leadership.

Revenue-generating customer operator, building cross-sell and expansion engines that shifted Customer Success from reactive support into a commercially accountable growth function.

Multi-layer team builder, scaling and managing Customer Success, Account Management and CX organisations across EMEA and APAC, with experience leading Managers + ICs in fast-growth SaaS environments.

Forecasting and operational excellence leader, owning full renewal and expansion pipeline forecasting with accuracy within 1%, implementing scalable frameworks across hiring, compensation, MEDDIC qualification and customer operations.

Enterprise SaaS background across data, analytics, digital experience and learning platforms, managing accounts ranging from £20k–£500k ACV, including Fortune 200 and Fortune 500 customers.

Strategic GTM partner to leadership teams, contributing to international expansion initiatives, customer monetisation strategy and long-term revenue planning across scaling businesses.