Customer Success or Account Manager - Norway
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Account Manager | B2B SaaS / Customer Growth / Retention
Customer-focused SaaS commercial profile with experience managing Nordic and international account portfolios, specialising in retention, product adoption and long-term customer growth.
Trusted advisor across the full customer lifecycle, managing onboarding, adoption, renewal and expansion for 70+ SaaS accounts while aligning platform value to evolving customer business objectives.
Retention and portfolio growth specialist, driving a 14% uplift in retention through strategic account planning, value-based customer engagement and proactive lifecycle management.
Strong cross-functional operator, partnering closely with Product, Marketing and Analytics teams to translate customer feedback into platform improvements and measurable commercial outcomes.
Commercially driven account manager with experience identifying upsell and expansion opportunities through deep understanding of customer goals, usage patterns and business priorities.
Experienced in multi-stakeholder SaaS environments across Nordic and EMEA markets, managing enterprise-level customer relationships and navigating complex commercial discussions.
Data-driven customer success and growth mindset, using performance insights and ROI-focused conversations to recover at-risk accounts, strengthen adoption and secure long-term renewals.
International commercial background spanning SaaS, platform sales and enterprise relationship management, combining consultative communication skills with strong operational discipline and customer-centric execution.