Customer Success Manager

🚀 Customer Success Manager – Oslo

📍 Hybrid | SaaS | CX

Salary: 650 - 750k NOK

I’m currently supporting a fast-growing SaaS scale-up in Norway that helps businesses turn employee and customer feedback into real, measurable business impact. They’re now looking for a Customer Success Manager (CSM) to join their Oslo team.

This is a great role for someone who loves working directly with customers, driving adoption, and making sure clients truly succeed with a product – not just renew, but grow.

✅ What you’ll be doing

• Own and manage a portfolio of Norwegian clients
• Act as advisor, trainer, and project lead to help customers reach their goals
• Drive retention and expansion by increasing product usage and customer health
• Spot upsell/expansion signals and collaborate with the Account Management team
• Lead onboarding, product training and professional services projects
• Support customers via email and phone when needed

✅ What they’re looking for

• 3+ years in Customer Success or Account Management (ideally SaaS / tech)
• Ability to work consultatively with multiple customers in parallel
• Confident communicator with a proactive, client-first approach
• Comfortable collaborating internally across CS, AM and support
• Fluent in Norwegian and English (written & spoken)
• Experience with feedback tools or survey/insight platforms is a plus
• Relevant degree (business, economics, tech, psychology, behavioural science, etc.)

✅ Why this is interesting

• A genuinely impactful product in the EX & CX space
• Big focus on customer outcomes, not just admin or renewals
• Real opportunity to influence how Nordic clients use the platform
• Supportive culture, strong onboarding, and room to grow

📩 Interested?

Drop me a message here on LinkedIn or send your CV for a confidential chat.